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In this episode, we sit down with lecturer and researcher Lily Kimaru, who explores how service design can elevate Jua Kali eateries in Nairobi. Drawing from personal experience and her research, Lily discusses strategies to improve customer experience in the informal sector. Tune in to hear about design’s role in community building and business growth.
This episode was produced by Ephantus Kige, Joel Kigera and James Gichamba
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